Outsourced IT support is a smart way to even the playing field for small to medium businesses looking to take their product and business to the next level. By opting for external IT support, you will not only be getting professional IT backing you will also be giving yourself the freedom to focus on your core business and its development, without being distracted by IT issues.

Here are seven main benefits in seeking external IT support for small businesses.

1. Reduced risk

For a small business investing in full time IT personnel can be expensive. Plus, there are further factors to be considered such as market knowledge, latest technological trends, compliance, security, and government regulations. When you outsource, all the above areas are taken care of, as the Virtual Edge has specialised professionals on hand with in-depth industry knowledge to handle such issues. Not only will you experience the smooth management of your IT needs, but you will also not have to worry about risk management either.

2. IT is their competency

With outsourced IT support all your requirements will be taken care of smoothly, as you will be dealing with handpicked industry experts who are well versed in the areas of systems, network administration, security, maintenance, technology management and upgrades. Their work is IT centred and as such are experienced in developing best practices and management tools, which your business will benefit from.

3. Result oriented

For an outsourcing IT company, IT is their product, which is why they are completely focused on being constantly excellent. As mentioned in the previous point, IT is their competency and it is in their best interest to look after the best interests of their clients, to ensure continued business for both parties. As they employ experts in all fields of the IT arena, you will have a whole range of skillsets at your disposal.

4. Downtime reduced

Outsourced IT companies are specialised in finding near immediate solutions for a wide variety of system errors with a whole team geared towards ensuring a quick and long lasting solution to an occurring issue. They have in place smooth mechanisms which can guarantee next to no downtime which is a massive boost for the successful functionality any modern company.

5. Ready made IT team

They already have the necessary personnel, trained and experienced. You do not have to waste time and effort securing your own team, which can also be quite daunting if you are not yourself too knowledgeable about IT. This way all areas of your IT needs are taken care of as they have the resources to do so effectively and efficiently. As a further benefit, compared to hiring experts, when outsourced the company distributes the cost of employment amongst each of their clients, so that it becomes more affordable for you.

6. Financial incentive to perform

As the outsourced company works on a contract basis, they have a financial motive to ensure your continued satisfaction. The better they work for you, the better your company benefits which ensures a continuous workflow for them. Also, you can work out a rate agreement which benefits both parties and it is in the outsource company’s best interests to ensure that everything is maintained professionally and properly. This ensures you a diligent IT team constantly working to keep everything running smoothly.

7. Access to greater technology

Outsourcing gives small businesses access to greater IT resources giving them a competitive advantage alongside larger companies. If you are a small to medium business, you will have access to technology and expertise that you may not be able to normally maintain and afford in-house. Outsourced IT support can give smaller companies an IT resource boost that will help level the playing field.

If you are looking for IT support service in London or Kent , then get in touch with us at Virtual Edge for a personalised approach to outsourced IT support and give your business the IT backing and support it deserves.

Updated: Jun 4

Technology trends are subjected to rapid advancement. In order to keep up with the technology advancements, to get market edge as well as to provide customers a flexible mode of accessing data and improved quality of service we see businesses investing on latest technologies such as moving into cloud computing. This helps to store and access data through the medium of internet, Businesses can increase productivity, improve decision-making and enhance customer experience. United Kingdom is considered as one of the most important global markets for cloud computing and is ranked as the sixth biggest user of cloud technology with an adoption rate of 41.9%. According to Gartner’s annual forecast of public cloud service revenue growth exponentially . Recent research shows that 88% of UK businesses had migrated or planning to migrate in to cloud services.

Even without giving much attention we use cloud computing daily in tasks such as sharing content on social media platforms, backing-up data on online drives, online bank transactions, using team collaboration tools such as Microsoft Teams and subscription services such as Microsoft 365. Instead of storing on propriety hardware, cloud computing serves on-demand computing services from applications to storage and processing power online on a pay-as-you-go basis. It is a process where a third party such as Virtual Edge will maintain and protect your data. The integration of cloud services is expanding rapidly and cloud computing services provide different models, of which the three standard models are Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

Has your organization decided on utilizing cloud computing? Or, are you already working on a migration plan with a service provider? Prior to making the decision you would want to consider the benefits new way of working.

· Flexibility

Flexibility and scalability are key benefits of using cloud computing. Most of the cloud providers maintain an uptime of 99.9% and some applications even function off-line. While providing continuous service cloud allows scaling up and down to fulfill the requirements of the organization. This will be less time-consuming and does not require large financial investment.

If your business is cloud based your employees can access software, apps and data online from anywhere. This benefits employees who work remotely to access data which can help increase overall productivity, collaboration, and provide your staff with flexible working options.

· Ability to prioritize your goals.

When a third party maintains and protects your data, you need not worry about problems of providing multiple licenses, data loss or rolling upgrades of servers. You can implement that time to focus on the actual goals of the business that matter the most.

· Easy to use and manage

Cloud service provider will keep the services running, ensure scheduled backups are taken, software updates are applied with limited or no down time, auto scaling or provisioning of resources based on need. In the case of security threats; emergency patching can be issued to millions of users at once.

Backing up data to the cloud provides the ability to recover data quickly in the event of a physical or virtual disaster. Since cloud storage has a higher retrieval point than on premise infrastructure, businesses can resume normal operations within a short time.

· Enhanced Collaboration

Cloud applications enhance collaboration by authorizing groups of people virtually meet and share information and storage.

· Security

IT security is considered as a major challenge that organizations face. Businesses prefer cloud computing as there is a higher level of security in the Cloud, mainly due to strict ISO security criteria.

· Cost benefits

When considering cost factor, it is obvious that the cloud is cheaper. It eliminates the expenditure associated with purchasing, maintaining and paying staff to keep infrastructure running.

Cloud computing has turned out to be the most commonly used and rapidly advancing form of network-based computing. The advantages of cloud computing are clear. It offers a scalable and reliable IT infrastructure to streamline business performance and support development and growth. Many businesses today are migrating from traditional IT infrastructure and effectively adopting cloud as they recognize the positive impact on the overall growth of their organization.

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